Last Updated: June 24, 2025
Introduction
Solerro D2D ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application for door-to-door solar sales teams (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.
Information We Collect
1. Location Information
We collect location data to enable core functionality of our App:
Precise Location (GPS): We collect your exact location to:
Enable sales representatives to track their field activities
Provide navigation to customer locations
Allow site surveyors to verify arrival at appointment sites
Enable managers to coordinate team activities
Background Location: With your explicit consent, we may collect location data even when the App is running in the background to:
Track sales representative movements during work hours (only when manually activated)
Detect arrival/departure at appointment sites for site surveyors
Ensure team member safety during field operations
Important: Background location tracking is always under your control. Sales representatives can manually toggle tracking on/off, and site surveyors only have tracking active during scheduled appointments.
2. Camera and Photos
We access your device's camera and photo library to:
Allow you to upload electric bills and other documents
Capture site photos for solar installation planning
Upload property images for project documentation
3. Storage Access
We access device storage to:
Save documents and images for offline access
Cache data for improved performance
Store appointment and lead information locally
4. Contact Information
When you create an account or submit forms, we collect:
Name
Email address
Phone number
Company affiliation
Role within the organization
5. Business Information
For leads and projects, we collect:
Property addresses
Electric usage information
Solar system requirements
Appointment schedules
Sales notes and communications
How We Use Your Information
We use the collected information to:
Provide Core App Functionality:
Enable real-time tracking for sales teams
Coordinate site survey appointments
Manage leads and solar projects
Facilitate team communication
Improve Safety and Efficiency:
Monitor team member locations for safety
Optimize territory management
Track appointment punctuality
Analyze field activity patterns
Business Operations:
Process solar installation requests
Schedule consultations and site surveys
Generate reports and analytics
Communicate with customers
Data Sharing and Disclosure
We share your information only in the following circumstances:
Within Your Organization:
Managers can view team member locations and activities
Team members can see assigned leads and projects
Administrators have access to all organizational data
Third-Party Service Providers:
Ensite for external site survey scheduling
Google Maps for navigation and geocoding
Supabase for data storage and authentication
Email service providers for notifications
Legal Requirements:
When required by law or legal process
To protect our rights, privacy, safety, or property
To enforce our terms of service
We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.
Data Storage and Security
All data is encrypted in transit using TLS/SSL
We use industry-standard security measures to protect stored data
Access is restricted based on role-based permissions
Regular security audits are performed
Data is stored on secure cloud servers (Supabase)
Your Rights and Controls
You have the right to:
Control Location Tracking:
Toggle location tracking on/off at any time
Disable background location in device settings
View your location history
Access Your Data:
Request a copy of your personal information
Review and update your profile information
Export your leads and project data
Delete Your Data:
Request deletion of your account
Remove specific documents or photos
Clear location history
Opt-Out:
Disable specific features like location tracking
Unsubscribe from notifications
Revoke camera or storage permissions
Data Retention
Location data: Retained for 90 days for safety and reporting
Project data: Retained for the duration of the project lifecycle
Account information: Retained until account deletion
Documents: Retained until manually deleted or project completion
Children's Privacy
Our App is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by:
Posting the new Privacy Policy in the App
Updating the "Last Updated" date
Sending an email notification for material changes
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Solerro Inc.
Email: [email protected]
Phone: +1 208 888 3900
Address: 1307 S Maple Grove Rd Ste A Boise, ID, 83709-1788 United States
Compliance
This privacy policy is designed to comply with:
Google Play Store requirements
General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Other applicable privacy laws and regulations